d11 Privacy Policy

1. Who We Are

1.1 d11 is an online casino and sports betting platform operated at https://d11.bar, serving players primarily located in Bangladesh. For the purposes of this Privacy Policy, d11 acts as the data controller in respect of all personal data collected through the platform.

1.2 If you have any questions about how d11 handles your personal data, or if you wish to exercise any of your data rights, you may contact our support team at [email protected]. All privacy-related correspondence should clearly state your registered account username and the nature of your enquiry.

2. How We Collect Your Personal Data

2.1 Direct interactions. You provide data directly to d11 when you create an account, complete KYC identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotional campaign. This includes all information you enter into forms on the d11 platform.

2.2 Automated technologies. As you interact with the d11 platform, we automatically collect technical and usage data through cookies, log files, and similar tracking technologies. This data is collected passively and does not typically identify you by name, but may be combined with other data held about you.

2.3 Third-party sources. d11 may receive data about you from third-party identity verification providers, payment processors (such as bKash, Nagad, and Rocket), fraud prevention services, and analytics providers. Data received from these sources is handled in accordance with this Privacy Policy.

3. Legal Basis and Purposes for Processing

3.1 d11 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to operate your account, execute transactions, and deliver gaming services you have requested.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, age verification requirements, and fraud prevention duties.
• Legitimate interests: Processing carried out to improve platform security, prevent cheating and collusion, perform analytics, and manage responsible gambling obligations — where these interests are not overridden by your rights.
• Consent: Where we rely on your consent for marketing communications or non-essential cookies, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

3.2 The specific purposes for which d11 processes your personal data include: account creation and management; identity and age verification (KYC); processing deposits and withdrawals; detecting and preventing fraud, money laundering, and underage gambling; providing customer support; sending transactional notifications and, where consented to, promotional communications; improving platform performance through analytics; and complying with legal and regulatory obligations.

4. Sharing Your Personal Data

4.1 d11 does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes.

4.2 d11 may share your personal data with the following categories of third parties, strictly to the extent necessary to fulfil the purposes set out in this policy:

• Payment processors: bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Dutch-Bangla Bank, and other financial service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services used to confirm your identity and age before withdrawals are authorised.
• Game content providers: Software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, whose games are hosted on the d11 platform. These providers may receive limited gameplay data for the purpose of game delivery and fairness auditing.
• Fraud prevention and security services: Providers who assist d11 in detecting suspicious activity, preventing money laundering, and maintaining platform integrity.
• Regulatory and law enforcement authorities: Where d11 is required by law or a binding order from a competent authority to disclose personal data, we will comply with that obligation and, where legally permissible, will notify you of such disclosure.
• Professional advisors: Lawyers, auditors, and accountants who provide professional services to d11, subject to obligations of confidentiality.

4.3 Any third party to whom d11 discloses personal data is required to handle that data securely and in accordance with applicable data protection principles. d11 does not authorise third parties to use your data for any purpose other than the specific service they are providing to d11.

5. Cookies and Tracking Technologies

5.1 d11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse user behaviour, and improve overall site performance. Cookies are small text files placed on your device when you visit the d11 website.

5.2 The categories of cookies used by d11 include:

• Strictly necessary cookies: Required for the platform to function correctly, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled.
• Performance and analytics cookies: Collect anonymous data about how users interact with the d11 platform, which pages are most visited, and where errors occur. This data is used solely to improve the platform.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
• Marketing cookies: Used to track your activity across the platform to deliver relevant promotional content. These cookies are only set where you have given your explicit consent.

5.3 You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the d11 platform.

6. Data Retention

6.1 d11 retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. In general, transaction records and KYC documentation are retained for a minimum of five years following account closure, in compliance with anti-money laundering regulations.

6.2 Gameplay logs and session data are retained for a period of up to three years for the purposes of dispute resolution and responsible gambling monitoring.

6.3 Where you request deletion of your account and personal data, d11 will action that request within 30 days subject to any overriding legal obligation to retain the data. Certain categories of data — particularly financial transaction records — cannot be deleted on request where retention is mandated by law.

7. Data Security

7.1 d11 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive account data, role-based access controls limiting internal staff access to personal data, and regular security assessments of our platform infrastructure.

7.2 While d11 takes the security of your data seriously, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your account credentials and for notifying d11 promptly if you suspect any unauthorised access to your account.

7.3 In the event of a data breach that is likely to result in a high risk to your rights, d11 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

8. Your Data Rights

8.1 As a registered player on the d11 platform, you hold the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data d11 holds about you at any time.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request deletion of your personal data, subject to any overriding legal retention obligations.
• Right to restriction: You may request that d11 restrict processing of your data in certain circumstances, for example where you contest the accuracy of the data held.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing communications.
• Right to withdraw consent: Where d11 relies on your consent to process data, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

8.2 To exercise any of the above rights, please contact d11 at [email protected]. d11 will respond to all verifiable data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, with notice provided to you.

8.3 d11 will not discriminate against you for exercising your data rights. Exercising your rights will not affect the availability of gaming services to you, provided your account remains in good standing.

9. Children and Underage Players

9.1 The d11 platform is strictly for adults aged 21 and above. d11 does not knowingly collect personal data from individuals under the age of 21. If d11 discovers that a person under 21 has provided personal data, that data will be deleted immediately and the associated account will be closed.

9.2 If you are a parent or guardian and believe that a minor has created an account on the d11 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. Marketing Communications

10.1 Where you have consented to receive marketing communications, d11 may contact you by email or SMS about promotions, bonuses, new game releases, and seasonal offers relevant to players in Bangladesh — for example, campaigns tied to the BPL cricket season, Eid, Pohela Boishakh, or the T20 World Cup.

10.2 You may opt out of marketing communications at any time by contacting [email protected] or by following the unsubscribe instructions included in any marketing message. Opting out of marketing will not affect transactional communications relating to your account.

11. Changes to This Privacy Policy

11.1 d11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The most current version of this policy will always be available at https://d11.bar/privacy-policy, with the effective date noted at the top of the document.

11.2 Material changes to this policy will be communicated to registered players via the contact details held on their account. Continued use of the d11 platform following notification of a change constitutes acceptance of the revised policy.

12. Contact and Complaints

12.1 For any questions, concerns, or requests relating to this Privacy Policy or to d11's data processing practices, please contact our support team at [email protected]. Support is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

12.2 d11 is committed to resolving all privacy-related complaints promptly and fairly. If you are not satisfied with d11's response to your complaint, you may seek further recourse through the appropriate legal channels available in your jurisdiction.