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Responsible Gaming at d11

Gambling should always be fun. d11 is committed to giving every player in Bangladesh the tools, information, and support they need to stay in control and play safely.

21+ Only Play Responsibly

💚 Our Commitment

d11 Puts Player Safety First

At d11, responsible gaming is not a footnote — it is a core part of how we operate. We believe that every player in Bangladesh deserves a gambling environment that is fair, transparent, and safe. That means giving you the tools to manage your own activity, setting clear age restrictions, and making it easy to reach out when you need support.

Gambling is intended to be an enjoyable leisure activity. Whether you are placing a bet on the BPL cricket season, spinning the reels on your favourite slot, or playing a hand of Andar Bahar, the experience should remain entertaining and within your personal limits. The moment gambling stops being fun and starts causing stress, financial pressure, or emotional harm, it is time to use the tools available to you — and d11 will always support that decision without question.

This page outlines the responsible gaming features available on the d11 platform, warning signs to watch out for, and how to contact our support team if you or someone you care about needs help.

🔧 Player Tools

Tools to Keep You In Control

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Deposit Limits

Set daily, weekly, or monthly deposit caps to stay within your personal budget.

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Time-Out

Take a short break from the platform — 24 hours, 7 days, or 30 days — with one request.

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Self-Exclusion

Permanently or temporarily close your d11 account if gambling is no longer healthy for you.

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Activity History

Review your full betting and deposit history at any time to stay aware of your habits.

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Reality Checks

Enable session reminders that notify you how long you have been playing.

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Loss Limits

Restrict the maximum amount you can lose in a given period to protect your finances.

⚙️ How It Works

Using Your Safety Tools

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Deposit Limits

You can set a maximum deposit amount for any daily, weekly, or monthly period directly through your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period — decreasing one is instant. This tool is especially useful for players who budget their entertainment spending in BDT (৳) and want a hard boundary in place.

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Time-Out Periods

A time-out is a short, structured break from the d11 platform. You can request a time-out of 24 hours, 7 days, or 30 days. During a time-out, your account will be inaccessible for deposits and gameplay. You may still withdraw any remaining balance. Time-outs are processed immediately upon request and cannot be reversed before the chosen period expires. To request a time-out, contact our support team at [email protected].

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Self-Exclusion

Self-exclusion is available to any d11 player who feels they need a longer or permanent break. You may choose a self-exclusion period of 3 months, 6 months, 1 year, or indefinitely. Once activated, your account is closed, all marketing communications cease immediately, and you will not be able to reopen the account until the exclusion period has fully elapsed. For indefinite exclusions, a minimum of 12 months must pass before reinstatement can be considered — and only following a formal review with our support team.

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Reality Checks & Session Reminders

Reality check notifications can be enabled in your account settings. You choose the interval — every 30, 60, or 90 minutes — and d11 will display a notification showing how long your current session has been active and how much you have wagered in that session. This gentle prompt helps you stay aware of the time spent on the platform, particularly during longer cricket betting or slot sessions.

🔞 Age Policy

Strictly 21+ Only

🚫 No Players Under 21

d11 is strictly for adults aged 21 and above. We apply robust age verification checks during the registration and KYC process. Any account found to belong to a person under 21 years of age will be closed immediately, and any funds held will be handled in accordance with our Terms & Conditions.

We understand that in Bangladesh, access to devices and online platforms is sometimes shared within households. If you believe a minor in your home may have access to your d11 account, we strongly encourage you to use a strong, unique password and to log out after every session. You should also consider enabling parental controls on shared devices to restrict access to gambling websites.

If you suspect that someone under the age of 21 has registered on the d11 platform, please report this to us immediately at [email protected]. We will investigate the matter promptly and take appropriate action.

⚠️ Know the Signs

Warning Signs of Problem Gambling

Most people gamble for fun without any issues. However, for some individuals gambling can become harmful. Recognising the early warning signs is an important step toward getting back in control. Ask yourself honestly whether any of the following apply to you:

  • 💸 You are spending more money on gambling than you can comfortably afford, or borrowing money to fund bets.
  • ⏰ You are gambling for longer periods than you originally intended, or losing track of time while playing.
  • 😟 You feel anxious, irritable, or restless when you are not gambling, or when you try to cut down.
  • 🔄 You find yourself "chasing losses" — gambling more in an attempt to recover money you have already lost.
  • 🤐 You are hiding your gambling activity from family members, friends, or colleagues.
  • 📉 Gambling is negatively affecting your work, studies, relationships, or mental health.
  • 🎯 You feel a persistent need to increase your bet sizes to experience the same level of excitement.

💡 If Any of These Apply to You

Recognising that gambling is becoming a problem is a sign of strength, not weakness. Please use the self-exclusion or time-out tools available on d11, or contact our support team directly. You do not need to manage this alone.

📋 Self-Assessment

Quick Self-Check Questions

Take a moment to honestly consider the following questions. If you answer "yes" to two or more, we encourage you to use d11's responsible gaming tools or speak with our support team.

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Have you ever missed work, school, or important family commitments because of gambling?
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Have you ever gambled to escape worry, stress, boredom, or personal problems?
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Have you ever felt a strong urge to keep gambling until you have spent all available funds?
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Have you ever borrowed money or sold possessions to fund gambling activity?
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Have you ever felt guilt, shame, or regret after a gambling session?
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Have family members or friends ever expressed concern about the amount of time or money you spend gambling?

✅ Healthy Habits

Tips for Staying in Control

The vast majority of d11 players in Bangladesh enjoy gambling as a fun, social, and exciting pastime. Keeping it that way is straightforward when you follow a few simple principles:

Set a budget and stick to it. Decide how much you are comfortable spending before you start playing, and treat that amount as the cost of your entertainment — not an investment you expect to recover. Use d11's deposit limit tool to enforce this budget automatically.

Gamble with spare funds only. Never use money that is allocated for essential expenses such as rent, food, utilities, or family needs. Gambling should come entirely out of your discretionary entertainment budget.

Keep sessions short and take regular breaks. Enable reality check reminders on your d11 account so you always know how long you have been playing. Step away from the platform regularly, especially during high-energy events like T20 matches or Eid promotional periods.

Balance gambling with other activities. A healthy lifestyle includes a wide range of social and leisure activities. If gambling is becoming your primary source of entertainment or emotional relief, that is a sign to step back and rebalance.

Never chase your losses. Losing is a normal part of gambling. Chasing losses — placing larger bets to try to recover money already lost — is one of the most common pathways to problem gambling. Accept losses as part of the game and move on.

Do not gamble under the influence. Alcohol and certain medications can impair your judgement and make it harder to stay in control of your spending. Avoid gambling when your decision-making may be compromised.

💬 Get Help

Talk to the d11 Support Team

If you feel that gambling is affecting your wellbeing, your finances, or your relationships, please do not hesitate to reach out to the d11 support team. Our team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and will treat your enquiry with complete confidentiality and without judgement.

When you contact us about a responsible gaming concern, you can request any of the following actions to be applied to your account immediately: deposit limit reduction, time-out activation, self-exclusion, account closure, or removal from all marketing communications. All of these requests are processed without delay.

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We Are Here for You

Responsible gaming support is available around the clock.

Email us at any time:

Please include your registered username and write "Responsible Gaming Request" in the subject line so we can prioritise your message.

Play Smart. Play Safe. 🛡️

d11 is committed to being Bangladesh's most responsible online gaming platform. Explore our games at your own pace — and always within your limits.

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21+ Gambling is for adults aged 21 and above only. Please gamble responsibly.