Terms & Conditions of Use

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" means the d11 website accessible at https://d11.bar and all associated pages, features, and services.
• "Player" / "User" / "You" means any individual who accesses, registers with, or uses the d11 platform.
• "d11" / "We" / "Us" / "Our" refers to the operator of the d11 platform and its associated entities responsible for the provision of gambling services.
• "Account" means the registered user account created by a Player on the d11 platform.
• "Balance" means the funds held in a Player's account, comprising deposits and any confirmed bonus amounts.
• "Bonus" means any promotional credit, free spin, cashback, or enhanced odds offer made available by d11 to eligible Players.
• "Wagering Requirement" means the number of times a Bonus amount must be staked before it may be withdrawn as real funds.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawals are processed.

2. Eligibility and Age Verification

2.1 The d11 platform is available exclusively to individuals who are 21 years of age or older. By registering an account, you confirm that you meet this minimum age requirement.

2.2 d11 reserves the right to request documentary proof of age at any time. Acceptable documents include a National Identity Card (NID), passport, or birth certificate issued by a Bangladeshi authority.

2.3 If d11 determines or reasonably suspects that a Player is under the age of 21, d11 will immediately suspend the account, freeze any balance, and investigate the matter. Any winnings accrued during a period of underage play will be forfeited in full.

2.4 It is the responsibility of the account holder to ensure that no person under the age of 21 gains access to their account or uses their login credentials for any purpose.

3. Account Registration and Responsibility

3.1 Each Player is permitted to hold one account only. The creation of duplicate or multiple accounts by a single individual is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any funds held therein.

3.2 You agree to provide accurate, complete, and current information during the registration process. Any material misrepresentation — including providing a false name, date of birth, address, or contact details — constitutes a breach of these Terms and may result in immediate account termination.

3.3 You are solely responsible for maintaining the confidentiality of your username and password. d11 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure.

3.4 You must notify d11 immediately at [email protected] if you become aware of any unauthorised use of your account or any breach of account security.

3.5 d11 reserves the right to refuse registration to any applicant, or to close any existing account, at its sole and absolute discretion, without being required to provide a reason.

4. Deposits, Withdrawals, and Payment Methods

4.1 d11 accepts deposits via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank. Available methods are subject to change without notice.

4.2 All deposits are credited in Bangladeshi Taka (BDT / ৳). Minimum deposit and withdrawal amounts are displayed on the cashier page and are subject to periodic revision.

4.3 Withdrawals will only be processed to a payment method that has been previously used to make a deposit on the account. d11 does not process withdrawals to third-party accounts or methods not associated with the registered Player.

4.4 Withdrawals are subject to successful completion of KYC verification. Players who have not completed identity verification will not be permitted to withdraw funds regardless of account balance.

4.5 d11 does not charge processing fees on standard deposits or withdrawals; however, your payment provider may apply its own charges. d11 accepts no responsibility for any third-party fees.

4.6 In the event that d11 reasonably suspects a transaction to be fraudulent, the result of money laundering, or otherwise illegal, d11 reserves the right to block or reverse the transaction, freeze the account, and report the matter to the relevant authorities without prior notice to the Player.

5. Bonuses, Promotions, and Wagering Requirements

5.1 d11 offers a range of promotional bonuses to eligible registered Players, including but not limited to welcome bonuses of up to ৳20,000, reload bonuses, cashback offers, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh.

5.2 All bonuses are subject to specific wagering requirements, which will be clearly stated at the time the bonus is offered. Unless otherwise specified, the standard wagering requirement is 30 times the bonus amount before any withdrawal of bonus-derived winnings is permitted.

5.3 Only one bonus may be active on an account at any given time. Attempting to claim multiple simultaneous bonuses is prohibited and may result in all associated bonuses being voided.

5.4 d11 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Abuse of promotional offers — including but not limited to bonus hunting, arbitrage betting, and collusive play — will result in the forfeiture of any bonuses and associated winnings, as well as potential account suspension.

5.5 Bonuses are non-transferable and have no cash value until all applicable wagering requirements have been fully satisfied.

6. Game Rules, Fair Play, and Prohibited Conduct

6.1 All games available on the d11 platform — including live casino titles, slots, sports betting markets, Dice, and Boat of Fortune — are governed by individual game rules displayed within each game interface. Players are responsible for familiarising themselves with the applicable rules before placing any wager.

6.2 The following conduct is strictly prohibited on the d11 platform and will result in immediate account suspension and potential legal action:

• Cheating, collusion with other Players, or any form of coordinated play designed to gain an unfair advantage.
• Exploitation of software bugs, errors, or malfunctions to accrue credits or winnings to which the Player is not legitimately entitled.
• Use of automated software, bots, scripts, or artificial intelligence tools to interact with the platform on your behalf.
• Attempting to reverse-engineer, decompile, or tamper with any aspect of the d11 platform or its software.
• Any activity that constitutes match-fixing, insider betting, or the use of privileged information in connection with sports betting markets.

6.3 In the event of a game malfunction or technical error, d11 reserves the right to void all affected bets and return stakes to the relevant Players. d11 accepts no liability for losses arising from technical failures beyond its reasonable control.

6.4 d11 uses certified Random Number Generator (RNG) technology for all non-live games, sourced from internationally accredited providers. Live dealer games are conducted by trained human dealers in real time and are streamed via encrypted connections.

7. Responsible Gaming Obligations

7.1 d11 is committed to promoting responsible gambling. The platform provides tools including deposit limits, session time limits, cool-off periods, and self-exclusion options. Players are encouraged to make use of these tools if they feel their gambling activity requires management.

7.2 If you believe you may have a problem with gambling, you should visit the d11 Responsible Gaming page for guidance, self-assessment resources, and support contacts.

7.3 d11 will not knowingly allow a self-excluded Player to continue gambling on the platform. If you have previously requested self-exclusion, you must not attempt to open a new account. Any account opened in breach of a self-exclusion request will be closed immediately and any balance forfeited.

8. Intellectual Property

8.1 All content on the d11 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, and software — is the property of d11 or its content suppliers and is protected by applicable intellectual property laws.

8.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the d11 platform for personal, non-commercial purposes only. Any other use of the platform's content — including reproduction, distribution, modification, or commercial exploitation — is strictly prohibited without prior written consent from d11.

9. Limitation of Liability

9.1 To the fullest extent permitted by applicable law, d11 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

9.2 d11 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Access to the platform is provided on an "as is" and "as available" basis.

9.3 d11's total liability to any Player in respect of any single claim shall in no circumstances exceed the total amount deposited by that Player in the 30 days immediately preceding the event giving rise to the claim.

10. Privacy and Data Protection

10.1 d11 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with them.

10.2 By registering an account, you consent to d11 processing your personal data as described in the Privacy Policy, including the sharing of data with payment processors, identity verification providers, and regulatory authorities where required by law.

11. Amendments to These Terms

11.1 d11 reserves the right to amend, update, or replace these Terms & Conditions at any time. The most current version will always be available at https://d11.bar/terms-conditions.

11.2 Significant changes will be communicated to registered Players via the contact details held on their account. Your continued use of the platform following notification of any change constitutes your acceptance of the revised Terms.

11.3 If you do not agree to any amended Terms, you must cease using the platform immediately and contact d11 support to request account closure.

12. Governing Law and Dispute Resolution

12.1 These Terms & Conditions shall be governed by and construed in accordance with general principles of law applicable in the jurisdiction from which d11 operates.

12.2 In the event of any dispute between a Player and d11, the parties agree to first attempt resolution through good-faith negotiation. Players should direct complaints to [email protected] in the first instance.

12.3 d11 aims to respond to all formal complaints within 5 business days (Bangladesh Standard Time, UTC+6) and to resolve disputes within 28 days of receipt of a formal written complaint.

13. Contact Information

For any queries relating to these Terms & Conditions, please contact the d11 support team. Email: [email protected]. Support is available 24 hours a day, 7 days a week. All communications should be sent in English and should include your registered account username to allow efficient handling of your query.